At Bellydancksa, we are committed to providing a comfortable and seamless shopping experience for our valued customers. Through this policy, we explain how shipping and delivery are managed to ensure your complete satisfaction.

1. Shipping and delivery methods:

We offer several shipping options to ensure flexible methods to suit all our customers' needs. Available shipping methods include:

Shipping via local and international shipping companies.

- Local shipping and delivery fees: Fixed 30 riyals within Riyadh city and the rest of the Kingdom's cities.

-International shipping fees: These are shown upon request and vary depending on the size of the shipment and the delivery area. When selecting products, the shipping cost will be displayed to the customer before completing the order and payment.

- In some cases, free shipping may be provided for local orders as part of special offers or for orders exceeding a certain amount, and this will be explained before the order is completed and payment is made.

2. Shipping and delivery times:

- Processing time: Orders are usually processed within 24 hours of the order being received.

- Delivery time: Within Riyadh: within 1-3 working days, and this time is affected by the different seasons.

- Outside Riyadh: 2-5 working days. This period is affected by the different seasons.

- Outside Saudi Arabia: 2-5 working days. This period is affected by the different seasons.

- Delay: In the event of any unexpected delay in shipping, you will be notified as soon as possible, and we are working hard to deliver your order as soon as possible.

3. Delivery within the Kingdom of Saudi Arabia:

- Major cities: These include Jeddah, Mecca, Dammam, and Medina. Products are typically delivered to these cities within the stated delivery timeframe.

- Other cities and villages: Delivery in some remote or rural areas may take longer.

4. Verify the shipping address:

Customers are required to ensure that the shipping address is entered correctly and accurately. Any delays or delivery problems resulting from an incorrect or incomplete address will be the customer's responsibility.

5. Shipment tracking:

- You can log in to the website to track the order status. You can also obtain your shipment's tracking number and use this number to track the order status through the shipping company's website. You can also request assistance by contacting customer service on WhatsApp number: 0539516246 to get any updates regarding the shipment.

6. Lost or damaged shipment:

- In the event of the shipment being lost or arriving damaged, the customer must contact us within 48 hours of receiving the shipment.

7. Changes in shipping:

If you wish to modify the shipping address or change the shipping method after order confirmation, you must contact us as soon as possible. We may not be able to make changes if the order has already shipped.

8. Delivery problems:

If you are unable to receive the shipment on time or if delivery fails due to your absence or failure to provide a correct address, the product will be returned to us, and you will have to pay an additional fee to reship it.